RunSignUp Quick Hits for Advanced Users  

With Bryan Jenkins

About Bryan Jenkins

Bryan works from his Richmond, VA home to assist existing and potential RunSignUp customers. In addition to helping customers maximize current RunSignUp features, Bryan is always listening to customer issues and working with the development team to update and improve the RunSignUp system. He's a big fan of the RunSignUp mobile timing app.  

Bryan stays involved in the running community in several ways, volunteering as an assistant Course Director for the CASA Superhero run each year, volunteering with the Hermitage High School Cross Country Team, and timing home Cross Country meets. He does some running himself, as well, competing in a few 5K to 10 Mile races each year. Outside of running, Bryan also enjoys disc golf.

More Details on Topics Introduced

For the second year, Sales Lead Bryan Jenkins took the RunSignUp Race Director/Timer Symposium Attendees through a set of the most missed and underutilized features on our platform. We have them collated here – take a look and see what you could use!  

Search Box Bib/Email Need to find a participant quickly? Instead of navigating to the participant report first, there is a search bar at the top of each page of your Dashboard.  

Strike Through Pricing Use Strike-Through Pricing to highlight special deals or price changes and provide a stronger call to action to register immediately.  

Race > Registrations > Dates, Pricing, & Options – Strike Through Pricing  

Blogs: Strike-Through Pricing Strike-Through Pricing for Event Grouping  

Event Display Options Make a specific event or package stand out with logos/buttons to encourage registration in your premium or priority event.  

Race > Registration > Event Display Options  

Example: Night Nation Run  

Blogs: Highlight Events During Registration Customize Event Details on Race Websites  


Social Sharing Increase the value of runners sharing your event on social media (free advertising!) by uploading a custom image for the event. Embed your race date & a logo o& sponsor logo for an effective social image!  

Promotion > Social Sharing > Facebook/Twitter Share  

Blog: Social Share Update  

Financial Event Summary Table A rough estimate of numbers per event that can be used to demonstrate basic race financials to non-accountants.  

Financial > Summary > Transactions> Event Summary  

Fast Registration Options Use caution to ensure you’re collecting needed information, but within a specific date range (i.e., late registration) it can be helpful to capture more mobile registrations with a simple registration path.  

Race > Registration >Fast Registration options  

Blog: Fast Registration Options  

Participant Data breakdown Quick view of your participants and how they came to your event (paid, $0 entries with coupons, and imported entries)  

Race > Actions/Common Tasks – Breakdown button  

Shipping Address Verification Turn on various settings to ensure that an address is correct to allow for races with an option to ship bibs and packets instead of requiring a pre-race packet pickup.  

Race > Registration > Shipping  

Blogs: Shipping Address Validation Shipping Address Correction Stats Shipping Address Improvements  

Short URL Setup a short URL to your race to make it easier to direct people to your event – they work with bikesignup, trisignup, etc, as well.  

Race > Race Page > Race URL 

Blog: Custom Race URL  

Bib Ranges Set errors to trigger if bibs are being assigned that fall outside of the bib range for your event(s).  

Go Race Day > Bibs > Bib Validation – General Options  

Blogs: Bib Validation Bib Assignment – Multiple Ranges  

Shared Coupon Report (Share email report with a specific email) Share a specific Coupon Report with an outside party without sharing additional information. For example, a partner in a mutual promotion or a sponsor who wants to know who uses their code.  

Financial > Pricing > Coupons > Shared Coupons  

Blog: Shared Coupon Report

Compressed Team Reports Pivots an entire team and pivots into a single row – helpful for some types of timing software or specific team check-in options.  

Participants > Groups/Teams > Group Reports  

Blog: New Compressed Team Report for Triathlons  

Automated Emails (Sponsor Offers) We have a few automated emails for things like incomplete registrations & RaceJoy. Turn these on to cut dow& on manual notifications sent to runners. Our newest automated email is for Sponsor Offers, which includes the option to highlight your sponsors and the opportunity to create a digital bag of offers (promotions) from your sponsors alongside event information.  

Email Marketing > Automated Emails > Sponsors  

Blogs: Automated Emails Sponsor Offers and Sponsor Promotion  

Reserved Entries Allow runners to register for an event that is (technically) full, without manual processing of payment and data import. You can customize the entries and set specific events, prices, and cutoff dates – this is a great way to handle deferrals, discounts for a specific group, or for a specific team.  

Participants > Reserved Entries  

Blog: Reserved Entries  

Sponsor Reward Codes Reward sponsors who have an in-store promotion with a very specific offer by using bulk codes to track conversions.  

Race > Registration > Reward Codes  

Blog: Sponsor Reward Codes & Gift Certificates  

Custom Content Widgets Add custom content from RunSignUp to your website by building a widget with the ability to edit a participant’s registration, etc.  

Race > Race Page >Custom Content > Widget ID  

Other Advanced Features to review that were not covered within the 2017 Symposium Presentation:  

Repeat Participant Reports See how many (and who) of your runners from previous years have registered again…and see who has not so you can target them directly.  

Participants > Marketing Reports > Repeat Participants  

Blog: Repeat Participants Report  

Heat Map See where your runners are located in a quick, visual view, and download zip codes for more analysis.  

Participants > Marketing Reports > Heat Map > Download Zip Codes  

Blog: Heatmaps for Races and Partners  

Loyalty Program Reward runners from previous years, volunteers, or any other specific group by offering early registration…matched directly on personal info, so there’s no password to be shared around.  

Race > Registration > Loyalty Program  

Blog: Loyalty Program for Priority Registrants  

Quick Multi-Race Access/Editing If you have multiple races, sometimes you want to switch between races on a single page. Perhaps you are adding coupon codes across multiple races and want to do that on all 4 of your races.  

“My Other Races” button at the top of all Dashboard pages  

Blog: View Races Options  

Shared Reports Share limited participant data with other users, securely.  

Reports > Participants>> View Participants > Customize a Report (Report Options) > Save Report >Report Options) > Race > Secure Access/Info Sharing  

Blog: Share Secure Reports  

Giveaway Inventory In addition to having the ability to track the inventory on your giveaways, we have a giveaway projection tool that will help you plan how many giveaways to order based on previous orders.  

Race > Giveaways/Add-Ons > Giveaway Inventory  

Blog: Giveaway Inventories  

Google Analytics View demographic information on the visitors to your site…and monitor the effectiveness of your marketing with analytic web data on your dashboard.  

Promotion > Google Analytics  

Blogs: RunSignUp Google Analytics Part One RunSignUp Google Analytics Part Two RunSignUp Google Analytics Part Three  

Custom Content Display, Menu, and Pages Our race websites have a lot of flexibility: you can pick what items are on the main menu, which ones are sub-menu items, and the order that it all shows up.  

Race > Race Page > Custom Content/Pages Race > Race Page > Custom Content Display Race > Race Page > Menu Order

Blog: Race Website Customize Content and Menu  

Giveaway Reports View your Giveaway Report by males and females.  

Reports > Giveaways/Add-Ons > Giveaway Report  

Blog: Male/Female Giveaway Reporting  

Misc Settings Looking for something that doesn’t seem to fit anywhere else on the dashboard? It’s probably in Misc Settings; for example, for events that are not actually races (like a Symposium!) you can customize the wording used throughout your site.  

Race > Race Page > Misc Settings

Blog: Changing Race Enhancements